Local
Pink Moon delivers locally in Kuwait via our local shipping partner, Aramex.
We will endeavor to dispatch all orders within 24 hours on business days*.
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Orders placed Sunday-Thursday before 10am will be delivered the same day. |
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Orders placed after 10am will be delivered on the following business day. |
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Orders placed on Thursday after 10am will be delivered on Saturday.
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(*Business days are from Saturday-Thursday, excluding public holidays)
If we are experiencing any delivery delays due to unprecedented demand, it will be noted on the website.
International
Pink Moon ships world wide via Fed Ex International Priority. We are able to ship to most countries - it is just a case of DDU (Delivery Duties Unpaid). This means the customer will be liable for any local sales taxes or import duties (if any) which may be charged on the purchase.
We will endeavor to dispatch all orders within 24 hours on business days*.
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Orders placed Saturday-Thursday before 5pm will ship within 24 hours pending credit verification. |
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Orders placed after 5pm will be processed the next business day, and will ship within 24 hours. |
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(*Business days are from Saturday-Thursday, excluding public holidays)
If we are experiencing any delivery delays due to unprecedented demand, it will be noted on the website. With regards to the transit time, please note the close approximates for the following:
DELIVERY TIME CHART |
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| Country |
Same Day |
Next Day |
1-2 Days |
2-3 Days |
| Kuwait (Before 10 am) |
X |
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Kuwait (After 10 am) |
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X |
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Saudi Arabia, UAE, Bahrain, Qatar |
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X |
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Other Middle East |
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X |
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Europe |
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X |
USA |
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X |
| Asia |
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X |
Please note that the above transit days are to be considered as business days and are under the assumption that there will be no customs delays.
Order Confirmation
You will receive an email order confirmation within minutes of placing your order. If you do not receive an email confirmation, you may have entered an invalid email address or your internet connection may have been interrupted while making your order. Please email us at info@mypinkmoon.com to confirm your email address and we will confirm if your order was received.
Ready to Ship
Orders will be considered ready to dispatch when:
1) Payment has been approved.
2) If you have ordered an item that is not yet in stock, your item will be shipped when it arrives (Item availability is shown on all item pages).
Shipping Cost
Shipping costs will be automatically calculated depending on the size, weight and destination of your package. You will be able to view your shipping cost on your order confirmation page before you make your purchase.
Order Tracking
International orders may be tracked via Pink Moon’s website using an Air Waybill number that will be emailed to you upon dispatch of your order. Simply sign in to the ‘My Account’ section of Pink Moon and proceed to ‘Order Tracking’. Local and International order status can also be viewed at anytime by viewing ‘Transaction History’.
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